You need a better system. You thought it was an easy question – what’s our invoice situation like? Are there many payments outstanding? What you get back from the staff is a lot of shrugs. I dunnos. And some professional eye-contact avoidance. How does no one...
Now you won’t get his business again. You’re just off the phone with Mr Carpenter – he’s gone with another engineer. You quoted him for a boiler installation two weeks ago and forgot to follow up. Things have been hectic – tons of little jobs. Easy fixes,...
Now you can’t get hold of them. Trouble with the van – cracked exhaust bracket, you’ve had to book it in for repairs. Work’s cancelled, you’ll need to reschedule your jobs. Bit of a pain, but what can you do? No problems, everyone’s really understanding… Until...
That’s the second one this month. Your least favourite phone call. It was a follow-up visit, you were waiting on a replacement heat exchanger to arrive. You even have it in the back of your van ready. The job isn’t in your diary… Must’ve scribbled it on some bit of...
There’s no time to do extra marketing. Business is a bit slow – things need a kickstart. You still have bills to pay and overheads to take care of. You know newsletters do pretty well – “book your boiler service before the rush”, that kind of thing. But...
You’ve missed her job now. Who updated the appointment for Mrs White? Well it must have been somebody. This is the third time in a month you’ve had problems. It’s too easy for the engineers to swap jobs without asking. Suits them fine, but it’s no good when you start...
