You’ve missed her job now. Who updated the appointment for Mrs White? Well it must have been somebody. This is the third time in a month you’ve had problems. It’s too easy for the engineers to swap jobs without asking. Suits them fine, but it’s no good when you start...
You’ll have to reschedule It’s a follow-up job, you thought you were replacing the gas valve. But the gas valve looks fine? You’re a bit mixed up – last job of the day, and it’s been a long one. You must’ve written this down last time you were here, but where?...
They’re saying you didn’t warn them You’re just off the phone. You’ve been reported by a customer. They’re saying after Dave left their property there was a smell of gas. Now it’s being investigated. Your team would never leave a property in an unsafe state, but now...
Seems to come around sooner every year Taxes are due, and you know it’s going to be a chore. Sifting through spreadsheets, trying to figure out deductibles, stressing over missing invoices. And that’s assuming there aren’t any mistakes. You have to copy everything...
Mike asks… “Does anyone know about a quote for Mrs Scarlett from two weeks ago? She’s really unhappy.” No takers. Someone obviously forgot to send a quote, but no one’s owning up. That’s going to be your job, then. Put your other work on hold so you can call Mrs...
This is the third callout this month (it’s a student flat). They’ve all been easy fixes – low boiler pressure, a hob that won’t turn on, that kind of thing. Today you bled the radiators. But you still have to fill out all the details every time. The letting...