Turn last year’s customers into this year’s jobs.

Whenever you issue paperwork to a customer, (this could be a gas certificate, invoice, or quote) our software records this date. Depending on what you sent, a reminder will be sent out after a specified amount of time. These reminders can be either emails or SMS. For an invoice, a reminder might be sent after 2 weeks, while a service reminder is normally 11 months later.

Absolutely! All of our reminders are customisable. You can write anything you like while also making use of our drag-and-drop shortcut tags like :firstname and :propertyaddress which will automatically fill with the customer’s unique information.

We’ve devised three different types of reminders useful for heating businesses. Quote and invoice reminders simply follow up on the paperwork you send to customers, helping you get paid faster and win more jobs. However, our most profitable feature is our service reminders. These help you capture more repeat business from the yearly servicing you do for many customers.

Yes. If a customer has requested to not receive reminders, you can simply turn off automated reminders from that customer’s profile.

Since landlords and most homeowners get their gas appliances serviced each year, these service reminders are a great way to keep the same customers. It’s cheaper and more effective than finding new ones, and also prevents your customers from going to one of your competitors instead (if they received a leaflet through the door, for example) You can read more about the benefits of repeat business in our article here.

Keeping your records stored on Gas Engineer Software is extremely safe because we use bank-level encryption and keep frequent backups. Going paperless also means you won’t have to worry about floods, leaks, damp, fire, and simply misplacing records. More on data security here.