How much money are you owed?

How much money are you owed?

You need a better system. You thought it was an easy question – what’s our invoice situation like? Are there many payments outstanding? What you get back from the staff is a lot of shrugs. I dunnos. And some professional eye-contact avoidance. How does no one...
Do you follow up on your quotes?

Do you follow up on your quotes?

Now you won’t get his business again. You’re just off the phone with Mr Carpenter – he’s gone with another engineer. You quoted him for a boiler installation two weeks ago and forgot to follow up. Things have been hectic – tons of little jobs. Easy fixes,...